Service Support
CSS Customer Service and Support; Customer service and support were previously referred to as the Complaint Handling Department. It is one of the application areas of customer relationship management (CRM). Once a customer purchases a product or service, CSS is responsible for maintaining and developing customer relationships. CSS is the department that has the most frequent contact with customers and is crucial for maintaining customer satisfaction. Due to the increasingly complex interaction with consumers, customer service departments need a flexible, scalable, and highly integrated high-tech infrastructure to meet customer needs in a timely and accurate manner
